If you wish to cancel your order, you should submit a cancellation notice immediately so we are able to cancel your order prior to shipping. Please email us if you have any questions or concerns regarding your order.
- You must send us a cancellation notice within two hours of your order to ensure that we have not already shipped your order. Your order will only be refunded if you have sent us your cancellation notice within this time. All cancellation notices can be emailed to LetsChat@fitlifetea.com with the subject Order Cancellation, please include your order number.
- If your package has been delivered in an unsatisfactory condition, you have 14 business days to send us an email explaining and showing though the use of a picture that the product has been compromised and is unsatisfactory.
- Refunds will not be made after the product has been shipped and sent to the address that the customer has specified on their order. Fit Life Tea ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address to Fit Life Tea or delivery services, shall be in no way liable or required to issue a resend or refund.
- Fit Life Tea does not promise or guarantee any specific result or effect from using our teas. Fit Life Tea shall be obligated to ensure the product is safe and meets the satisfactory conditions up until the point of delivery. Dissatisfaction with the results of the product(s) will not be grounds for a refund.
- If you change your mind or are not 100% satisfied with your purchase, you can return your order, within 30 days of purchase to our warehouse for a full refund. Please note, that returns must be unopened and new condition and in the original packaging. Please email us at LetsChat@fitlifetea.com and include your order number in the subject line. Fit Life Tea is not responsible for refunding shipping charges on returns/refunds, nor can Fit Life Tea provide pre-made shipping labels. Our warehouse address is: Fit Life Tea – 155 N. Riverview Dr., Anaheim, CA 92808